The hidden economics and strange history of one business on your block.
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Local Business · New episodes on Saturdays
Come Back Soon
Why does one barber, nail tech or bakery always have a full book while the place next door waits for walk-ins? Each week a researcher and a longtime shop owner take one question about regulars, like rebooking, no-shows, tips, reviews or the last five minutes of an appointment, test it against the published research and a real shop that gets it right, and leave you one thing to try with your next client. Researched from real reporting, sources in every episode's notes.
Hosted by Priya and Hector. Researched from real reporting; sources are in every episode's notes.
Supported by Lynqly
Episodes
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The Ending Has an Expiry Date
Doctors once made a colonoscopy longer on purpose so patients would come back; here's what that says about the mirror moment, why its pull fades before the next appointment, and the one thing to do before your client stands up.
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